Get Help With Your Online Reputation
Online reputation management may be needed by almost any business with an online presence. Most companies know that it is important these days to have an online presence. Being able to provide a website where customers or potential customers can find the product or service they want at any time of the day or night and contact you for more details about it is a great way to do business and make the most of marketing opportunities.
"If you don't define yourself, the Internet will."
Why an online presence can be harmful
However, sometimes damage can be done to the reputation of your business that has an adverse affect on sales for months. In fact, it can bring a business to its knees very quickly. This can come from disgruntled customers or even ex-employees that post comments in forums or on social media sites bad-mouthing your company, services or goods. How can you mitigate the damage they cause?
This is where we come in. Our Online Reputation Management skills can swing into damage control mode on your behalf and get rid of those damaging comments. With our help your business can recover its reputation. You can then forge ahead with all the plans you have to take your business to the top.
"78% of U.S. adults believe it is very important to look up info about people and/or businesses online before deciding to interact or do business with them." - Harris Interactive
"89% of users do not go past Page 1 for any given search." - AOL
It only takes one spoilerLimit the damage caused by negative comments online
A business may have hundreds of satisfied customers and only one or two that are dissatisfied about something. But it only takes one person to start making disparaging remarks on social media for sales to be affected and put potential customers off doing business with you. Many people go by the old adage, 'Where there’s smoke, there's fire.' But it is not necessarily true. Some people get a power kick out of putting others down and ruining their reputation.
When it comes to doing business, that kind of thing can really affect your bottom line and take years to recover from. Some businesses never recover – mainly because they ignore it. But the problem rarely goes away by itself. It should be tackled with as much determination as you would handle any other problem in your business. The trouble is that while most business owners are good at what they do, they are not so good at knowing how to limit the damage caused by vicious comments online about their business.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." - Benjamin Franklin
Or maybe an old website is causing the problem
Whatever the problem is, it may not even be the customer’s fault. Sometimes an outdated website cause a poor user experience and the customer becomes frustrated. They vent their feelings online as people are wont to do. Even if they get it sorted, they usually don’t bother going back to the original comment to say so. That leaves other people who read the comment, thinking that the problem still exists and they don’t bother trying to figure things out.
Don't let it happen to you
We are trained in the art of online reputation management and know exactly how to handle this problem. We have done it before for many other companies, much to their relief. If you have found damaging comments online about your company, let us handle this problem for you. We can clean up your reputation and make sure your online image is one of professionalism and efficiency. Don’t let nasty comments affect your business; we are here to help. Contact us today.