Social Media Monitoring
Social media is the top favourite platform for people across the globe including Australia to seek information and express opinions about different brands, products and services.
Gone are the days when people used forums to share their customer experience. Today it’s all about sharing a tweet or posting a comment on social media and making it viral.
Therefore the best way to stay connected with both your potential and regular customers, get their feedback, learn about their experience, what they like or dislike, you need to have a strong social media presence and simultaneously monitor it closely.